Privacy Policy
Last updated: 14 November 2026
AirMatch ("we", "us") is a free matching service that connects people in Sydney with licensed, independent air conditioning installers for a quote. We don't sell, supply or install air conditioning ourselves. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Your first name, phone number, email address (if you give it) and postcode.
- Your answers to a few short questions about the job: what type of system you're after, your type of home, how many rooms, whether you own or rent, and when you'd like it installed.
- Basic technical and advertising information, such as which ad you responded to and the date and time you sent your request.
How we collect it
Through the quote form on our website that you choose to fill in, or when you contact us directly. Our website uses the Meta (Facebook) pixel to measure which ads lead to quote requests. It does not send Meta the answers you type into our form.
Why we collect it
- To pass your request to one licensed air conditioning installer who covers your area, so they can contact you about a quote.
- To check your request is genuine and to prevent duplicates or misuse.
- To contact you by phone or text to confirm your details, keep you updated while we arrange your installer, and check afterwards that you were happy with the service.
- To meet our legal, tax and record-keeping obligations.
We will not send you marketing messages unless you separately agree to receive them.
Who we share it with
- One installer. With your consent, we share your details and answers with one licensed installer that covers your area. Installers pay us a fee for each introduction, which is how AirMatch stays free for you. The installer handles your information under its own privacy obligations, and may only use it to contact you about your quote.
- Service providers who help us run our business, such as our website host (Netlify), Meta (advertising) and Google (email and spreadsheets). Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect it.
- Anyone we are required or authorised to share it with by law.
We don't sell your details to marketers or data brokers, and we don't share them with more than one installer.
How long we keep it
If we can't arrange an installer for you within 7 days, we'll let you know and delete your details. Otherwise, we keep request details for up to 12 months so we can resolve any questions with the installer, then delete or de-identify them. Requests we can't pass on (for example duplicates) are deleted within 90 days. We may keep basic billing records for longer where the law requires it.
How we protect it
We store your information in password-protected, access-controlled systems, share it only with the one installer involved, and only keep it as long as we need it.
Your choices and rights
- You can withdraw your consent, or ask us not to pass your details on, at any time through our contact form. If we've already passed them to an installer, we'll ask them to stop contacting you.
- You can ask to see or correct the information we hold about you.
Complaints
If you have a privacy concern, please contact us first and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Send us a message through our contact form. For privacy requests or complaints, choose "Privacy request" so it reaches the right place, and we'll reply within 30 days.